Customers
Providing optimal travel conditions
ATMB’s mission is to ensure an optimal quality of service on a continuous route from Châtillon-en-Michaille to Courmayeur.
Located in the heart of the Alps, ATMB’s network serves the people of Haute-Savoie for their daily commutes and their leisure journeys.
It also serves more than 25 mountain resorts. Each year ATMB’s teams are mobilised to receive holiday-makers during tourist comings and goings
Electronic tolls: offers suited to all frequencies of use
ATMB has created 9 formulas to meet the needs of occasional clients and drivers who regularly use the motorway. Thus it offers Flexipass, a subscription for its clients travelling to and from work on the Autoroute Blanche. This formula gives a 50 % reduction. For clients who only use the motorway a few times a year, the Évasion formula provides all the advantages of electronic tolls for 1.50 Euros per month, only if the badge is used. In December 2010, almost 38 000 ATMB electronic toll badges were in circulation, which is an increase of XX % compared with 2009.
Real commitments to customer service
The customer charter, which is based on 10 points of action defined by and for its customers, states the commitment of all ATMB’s shows to the service of the drivers (queue time at he tolls, traffic information and 24h customer assistance…).
In 2009, a survey of almost 500 customers gave an average satisfaction rating of 85%.