More than 2 in 3 people mobilised for service quality and clients’ safety
Checkpoint operators: an eye constantly on the traffic
15 operators work day and night to manage the SIERRA control room, a real control tower for the motorway. Their tasks: activate the safety facilities, supervise the network, deal with calls from customers in difficulty, alert the emergency services, broadcast information on traffic conditions, etc. These tasks are carried out in close collaboration with the teams at the maintenance centres and the toll plazas, but also with the external partners (police, breakdown services, etc.).
Safety officers: the guardian angels of the motorway
For the safety and comfort of customers, 10 safety officers travel up and down the motorway continuously. They help customers in difficulty, protect them in the event of an accident, but are also on hand to ensure good traffic conditions: removing objects from the road, marking road works, warning drivers of congestion, etc.
Motorway maintenance staff: a motorway that is as safe in winter as it is in summer
Motorway maintenance staff are responsible for general maintenance of the motorway, for safety, verge clearance, and maintenance of green spaces, buildings and company equipment. They erect temporary signs for road works, and salt and clear snow from the motorway during the winter.
Winter service: ensuring traffic safety in all weathers
Located in the heart of the Haute-Savoie mountain region, the Autoroute Blanche is particularly exposed to extreme winter weather. Every winter ATMB deploys 155 experts to help provide the best possible conditions for the 22,000 vehicles and holiday makers travelling to the ski resorts every day. It makes use of significant material resources, with 60 vehicles, decision-support systems, weather stations and weather-forecasting software. Between 2012 and 2013, the ATMB teams carried out 5884 hours treating the roads and clearing snow.
Actions to raise driver awareness
Raising motorists’ awareness is one of ATMB’s number-one priorities. Indeed, motorists and commercial drivers have a key role to play in road safety, and that is why, throughout the year, ATMB conducts several user-awareness campaigns :
Distribution of breathalysers at Christmas and New Year
Distribution of 40,000 reflective jackets since 2006 to every customer stuck at the roadside as a result of a break-down or accident
Distribution of 50,000 guides on the specific issues related to driving in tunnels and on the motorway to ATMB subscribers, holiday makers and driving schools.